Shipping policy

Delivery coverage

Delivery is available throughout the Arab Republic of Egypt via approved shipping partners.

Order processing

Orders are prepared within 24 – 48 working hours of order confirmation.

Estimated delivery time

Within Ismailia: 1 day

Within Cairo: 1 day

Other governorates: 2–3 days

Delivery times may be longer during peak seasons or due to operational circumstances beyond our control.

Shipping fees

Shipping fees are displayed clearly at checkout, before payment.

Incorrect address / failed delivery

The customer is responsible for the accuracy of the delivery address and phone number. Incorrect details may cause delays or require the delivery to be rescheduled.

Shipping inquiries

Email: info@zadnaeg.com